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Alan Denby - Regeneration Policy Manager - Torbay Development Agency

‘The commitment and enthusiasm from the Close Focus team was exceptional, their passion for the tourism sector was obvious from their pitch and in the work they completed for Torbay.’

Malcolm Bell - Chief Executive Officer - South West Tourism

‘If Carolyn Custerson was cut in half you would see the word tourism written right through her. She understands the big strategic issues such as tourism development and marketing strategies, but is also very much at home on supporting individual businesses with product improvement and how to maximise their promotion and marketing efforts.

She is almost unique in being able to cover the whole range of tourism development and marketing, from micro to macro and this combined with her excellent presentation and communication skills that enthuses those that work with her, makes her a powerful; force for good tourism.’

Sam Gilson – Director, E- Strategy - Torquay

‘We have had the privilege to work with Carolyn Custerson on several tourism projects. Her extensive understanding of the travel and tourism market place and her creative flair has been one of the key factors to our clients’ success. Carolyn’s passion for the region and contact base makes her an invaluable member for any travel and tourism marketing based programme.

Carolyn is one of the few marketing professionals in the region who has a clear strategic understanding of the importance of combining SEO, online marketing and offline marketing to generate market led results.’

Matthew Grose, Director – Thurlestone Hotel

‘Carolyn is a positive, motivated and highly professional individual. She approaches her work with real enthusiasm and vigour. The results of her industry as our Marketing Consultant were exceptional.

As well as helping to plan and implement the company’s marketing effort, she also spent time coaching and mentoring members of our team to help us deliver first rate service. Being able to draw on many years of experience within the industry was extremely helpful for us all. She has been an invaluable support to me and my colleagues throughout her tenure.’

Anne Way - Royal Castle and Royal Seven Stars Hotels

‘Carolyn is a very committed and inspirational professional who has the ability to seamlessly integrate into the management team whilst maintaining a valuable independent overview of the business. Her enthusiasm is very motivating and she manages to ‘get things done’ quickly and efficiently and achieves positive results whilst instilling a positive feeling of confidence in colleagues. Carolyn is a very nice person to have ‘on board’ a business and it has been a great pleasure to work with her.'

David Eyles - Crantock Bay Hotel

‘One cannot meet Carolyn without being enchanted by her infectious enthusiasm, good humour and professionalism. In this increasingly competitive world her skills, advice and support has been priceless.’

Andrew Huckerby - Kitley House Hotel

‘Your work in developing the essential Leisure Sector of our business has been invaluable. In particular the successful introduction of Murder Mystery Weekends and the Christmas and New Year Events has been instrumental in creating the year round nature of our business.’

Rose Stainton - Kingsbridge Tourist Information Centre

‘Having worked with you in various capacities over the last 17 years I have experienced your dedication to any work you undertake and your enthusiasm for tourism in general. I feel with your commitment and passion for the area you will take the ATP forward enabling the industry to thrive in these times of change. Working closely with the Information Centres will help us all to continue to promote this very beautiful area.’

Deborah Meadon - Former CEO Weststar Holidays

‘Carolyn’s insightful approach, backed by her extensive knowledge gives her the ability to quickly identify and understand what issues are important to a business, provide practical solutions and them make them happen. She offers great value and does a great job.’

George Tiedemann - Atlantic Hotel, Isles of Scilly

‘Carolyn is dedicated to her profession. She is extremely quick to analyse both straight forward and complicated problems. Her dynamism is legendary and her quality of work is of the highest standard.’

Sheila Morrison Smith
Accreditation Mentor - Business Link Devon & Cornwall

‘Carolyn has a vast experience of the Tourism industry and has practical common sense solutions to many of the problems which beset tourism operators in the South West. She has good analytical powers and a way of making people at ease and she quickly builds relationships and trust.’

Chris Murray - Pennywell Farm

‘I have much appreciated your advice over the years. With your enthusiasm, knowledge, energy, contacts and ‘big picture’ thinking you would be a fantastic choice in getting the South Devon ATP project into successful reality.’

Karen Jones - Coast and Country Cottages

Carolyn’s energy and experienced ‘extra pair of hands’ enabled us to tick off several items on our ‘To Do’ list, including additions to our busy website, an updated new customer questionnaire, monthly e-newsletters and a new guest Information Folders. Sharing our passion for this beautiful area in which we are all lucky enough to live and work, we wish Carolyn well in the future marketing projects with which she becomes involved.’

Roger De Haan – Former Chairman – SAGA Holidays

‘Carolyn was a highly valued member of staff and was promoted to Director of UK Holidays. She has excellent communication skills, able to deal with people at all levels and is an extremely capable salesperson. She is an excellent negotiator and on a personal level tremendously hardworking and tenacious and always demonstrated entrepreneurial flair and great commercial acumen. She always displays enthusiasm, commitment and is a great team player.’

    ‘Winning Formulas for Tomorrow’s Tourism’  
South Devon Brand
  Carolyn Custerson, Director, Close Focus Tourism Consultancy,
6 Beechwood Drive, Kingsbridge, Devon TQ7 1RR,
mobile 07968 261845,
email: carolyn.custerson@btinternet.com